Lapilo Labs

Terms of service

Last updated November 10, 2026

These terms cover the services sold on lapilolabs.com by Lapilo Labs LLC, a Florida limited liability company ("we"). By requesting or ordering a service you agree to them.

What we provide

  • Free snapshot. A one-page summary of how often you and selected competitors are named in a small set of AI assistant answers.
  • AI Shortlist Audit. A report based on about 150 answers from ChatGPT, Gemini and Perplexity, with sources, a site check, a ranked list of fixes, the raw answers and a recorded walkthrough, delivered within 5 business days of payment or of your approving the question list, whichever is later.
  • Monthly program. Carrying out agreed fixes and re-measuring each month.

What we do not promise

AI assistants generate different answers on every request and are controlled by their providers. We do not guarantee that any assistant will name, recommend or rank you, or that our measurements will match what a particular person sees in a consumer app. Our reports are measurements and recommendations, not legal, financial or professional advice.

Payment and refunds

The audit is paid in full in advance by card. If your delivered audit contains fewer than 10 fixes that each cite evidence from your report, email us within 14 days of delivery and we will refund the full fee. The monthly program is billed monthly in advance and you may cancel before any renewal; fees for a month already started are not refunded.

Your material and ours

You own the reports we deliver to you and may share them freely. We keep the right to use our methods, tools and anonymized, aggregated findings. We will not name you as a client without your written permission.

Confidentiality

We work only from public information unless you choose to send us more. Anything non-public you send is kept confidential and used only to deliver your service.

Liability

To the extent the law allows, our total liability for any claim connected to a service is limited to the fees you paid us for that service in the three months before the claim. We are not liable for indirect or consequential losses, including lost revenue.

General

Florida law governs these terms. We may update them; the version in force when you order applies to that order. Questions: [email protected].